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No software, No hardware, No installation or maintenance!

Do not miss branch calls
Channel Call Management, It is a service enabling establishments rendering service in more than one place, branch, store or sales point to centrally inspect and manage their call traffic in distributed structure.
You cannot manage unless you measure
Owing to this system all data, primarily how many calls came, how many of them were replied, how long callers waited on line until calls were replied, can be instantly traced.
Rise Your Call Incomes
Companies taking the advantage of Channel Call Management service decrease the number of missing calls. Thus they minimize customer satisfaction and income loss resulting from calls they missed.

How many calls are coming to our branches?

  • You did not know how many calls came to stores and branches!
  • You did not know how many incoming calls to store and branches were replied!
  • You did not know why customers called stores and branches!

What is the content of incoming calls?

  • You were not able to record demand calls coming from customers!
  • You were not able to make effective voice records!
  • You were not able to manage customer demands from single center!

What is the rate of missing calls?

  • You were not able to reply all incoming calls!
  • You were not able to get calling reports of incoming and outgoing calls!
  • You were not able to reduce costs with Self-service applications!

Are we able to render qualified service?

  • You were not able to apply smart diversion strategies!
  • You were not able to measure the quality of interactions that Service/Branch employees established with customer on the phone!

Functionality

All calls coming to branches are recorded, calls not replied are diverted to Call Center.
Self-Service applications can be defined
Welcome menu peculiar to branch
Working hours application
Elimination of need of pysical central
CRM , Social media and Webcall Integration
Voice record is made, can be opened for services with web interface, calls can be recorded and saved either in shared cloud or servers in the location of company.
Unlimited IVR definition opportunity
Alternative diversion
Call Center calls services with short code in a cost-free way.
Ownership of lines, thus of communication channel
Web Reporting

Line Pooling Advantages

Call Missing and Diverting

Calls not replied by branches in certain period can also be diverted through smart diversion.

Calls coming out of capacity or at peak hours are diverted to Call Center or replied with self-service.

Alarms can be formed for call reply service levels of branches, and thus warnings can be sent to the related units.

Tariff Advantage

Discount option in the amount of 66-80% in local calls, toll-calls and GSM calls ( When compared with Fixed TT line tariffs)

Free calls among inter-branch and center and calla center

As an alternative, opportunities of smart diversion to courier mobile telephones in the site and voice record

Zeroing diverting fees

Zeroing TT fixed fees

Social Media and Web

Demands coming through social media can be distributed and reported out of ACD.

Customers can be faster and more efficiently rendered service  through Web chat integration.

Welcome Menu Peculiar to Branch

Welcome messages for each branch can be separately recorded in center or braches.

It can be instantly changed; holidays, festivals and special days can be marked on web interface, and controlled in center.

Working Hours Application

Messages, call traffic and other desired parameters can be adjusted in accordance with working hours.

Changes can be activated or cancelled on web interface in center or branches.

Reporting

Since the whole call traffic passes on a single point, so developed reporting can obtained according to any kind of criteria.

Reports can also be followed in IOS, Android, Windows based various end devices as well as web interface.

Alarms concerning reporting can be set and diverted to authorities through triggering devices such as email, sms.

Happy Customers with AloTech Cloud

Başak Taşpınar, CEO
Başak Taşpınar, CEOarmut.com

“AloTech helps us grow our business easily and provides easy reporting features through its clear interface. They are the new generation call center we are looking for”

 

Gökhan Paçalı, Customer Services Manager
Gökhan Paçalı, Customer Services ManagerTeknosa

“AloTech activated our operations in 8 different locations, with all announcements, IVR,  integration and customization within 10 days. They are really expert of this job”

Selcen Uyguntüzel Aydın, Contact and Solution Center Group Manager
Selcen Uyguntüzel Aydın, Contact and Solution Center Group ManagerVestel

“We have activated flexible, fast and customizable solutions through AloTech with no investment. It was the right decision to prefer AloTech Cloud.”

 

They trust us!

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